Questions? Call us at (910) 398-8453
THIS IS A VACATION RENTAL AGREEMENT UNDER THE NORTH CAROLINA VACATION RENTAL ACT (the “VRA”). THE RIGHTS AND OBLIGATIONS OF THE PARTIES TO THIS AGREEMENT ARE DEFINED BY LAW AND INCLUDE UNIQUE PROVISIONS PERMITTING THE DISBURSEMENT OF RENT PRIOR TO TENANCY AND EXPEDITED EVICTION OF TENANTS. YOUR SIGNATURE ON THIS AGREEMENT, OR PAYMENT OF MONEY OR TAKING POSSESSION OF THE PROPERTY AFTER RECEIPT OF THE AGREEMENT IS EVIDENCE OF YOUR ACCEPTANCE OF THIS AGREEMENT AND YOUR INTENT TO USE THIS PROPERTY FOR A VACATION RENTAL. Click here to view the NC Vacation Rental Act.
Phone: (910) 398-8453
The Owner of the subject property described below (the “Property”), through iTrip Vacations NC Beaches ("Agent”), does hereby rent to Tenant the Property on the terms and conditions of: 1) this Agreement, 2) the VRA, and 3) the Rental Policies of Agent as described herein and on Agent’s website - itripncbeaches..com. iTrip Vacations NC Beaches is acting solely as an agent of the Owner in this transaction.
If the arrival date is less than thirty (30) days from the date you are making the reservation, full payment is due at the time of booking.
Travel Insurance is offered through Rental Guardian. It is an optional service that provides coverage in the event of unforeseeable cancellations. If you requested Travel Insurance at the time of booking the premium is included within this Agreement. If you declined the travel insurance at booking, but decide at a later date you wish to purchase the coverage, please call iTrip Vacations Guest Services at 910-398-8453. For plan details and more information, refer to Rental Guardian at 1-833-610-0736 or www.rentalguardian.com. Agent is not a licensed insurance agent and cannot answer any specific questions pertaining to insurance.
Note: Tenant’s decision with respect to the purchase of travel insurance will affect Tenant’s rights in the event of a mandatory evacuation (see paragraph 18 below and the VRA).
New Hanover County Properties: Taxes as of the time of this Agreement are 13% comprised of a 7% state/county sales tax and 6% New Hanover County Occupancy Tax. These monies are due in addition to the rental amount. The tax rates are governed by New Hanover County and the State of North Carolina and are subject to change without notice.Brunswick County Properties: Taxes as of the time of this Agreement are 12.75 % comprised of 6.75% state/county sales tax and 6% Village of BHI Accommodation Tax. These monies are due in addition to the rental amount. The tax rates are governed by Brunswick County, BHI, and the State of North Carolina and are subject to change without notice.
Guest shall be responsible for all costs, including labor and materials, to repair any damages to the Unit occurring during Guest’s occupancy of the Unit, excluding only storm damage and acts of God.
Guest may opt to pay either (a) a refundable damage deposit or (b) a non-refundable limited damage waiver.
If Guest selects a refundable damage deposit, Guest agrees to be pay for all damage to the Unit or property within the Unit, except normal wear and tear, that occurs during the Guest's stay in the Unit. Guest hereby authorizes Agent to (a) apply funds from the damage deposit to cover the cost of such damages, as determined solely by Agent and (b) chargethe Guest’s credit card on file for any additional amount of damages, as determined solely by Agent, that exceeds the amount of the damage deposit. Damage deposit will be refunded within 7 -10 days of Guest check-out pending inspection by Agent so long as there is no damage to the Unit.
When Guest opts for the non-refundable limited damage waiver and pays the limited damage waiver fee, the Agent waives the right to charge the Guest for certain covered damages to the Unit as a result of Guest’s inadvertent acts or omissions during the Guest Stay at the Unit. Such coverage shall take effect upon check-in of Guest on the check-in date and terminate upon the earlier of: (a) the check-out time on the check-out date or (b) the departure of the Guest from the Unit.
The Guest will not be obligated to pay for damages to the Unit (up to a maximum of the limited damage waiver coverage in the aggregate for each stay) that occurs during the Guest stay and that is the result of the inadvertent acts or omissions of Guest or the Guest’s invitees; provided, however, the limited damage waiver program shall not cover:
Agent will administer and determine whether a damage qualifies for the coverage under the limited damage waiver program. Agent shall have the sole authority to determine the nature and extent of damages, necessary repairs and eligibility for the waiver of the liability described herein. Guest must report any theft or damage to the Unit or its contents to Agent by the time of check-out or any otherwise applicable damage waiver for such Guest will be void.
Guest hereby agrees to pay Agent immediately those damages not covered by the limited damage waiver program and those damages in excess of the limited damage waiver coverage in the aggregate for each stay. Guest hereby authorizes Agent to charge Guest’s credit card on file for unreported damages, damages not covered by the limited damage waiver program and/or damages in excess of the limited damage waiver coverage in the aggregate. Additional cleaning fees shall apply following the repair or clean-up of Guest damages.
By submitting payment for this reservation, Guest hereby authorizes Agent to include the cost of the limited damage waiver program in Guest’s reservation. Guest shall contact Agent directly if Guest desires to pay a refundable damage deposit instead of participating in the non-refundable limited damage waiver program.
FINAL PAYMENT is due thirty (30) days before the arrival date and will include the remaining Rent, any resort fees, pet fees and all applicable taxes. The Reservation Confirmation that you received upon receipt of your initial payment provides the due date and amount of the balance due. Final payment must be made thirty (30) days before the arrival date. If the balance is not received thirty (30) days prior to arrival, Agent shall have the right, without further notification, to deem the reservation canceled, pursuant to paragraph 15 of this Agreement. All reservations must be paid in full prior to check-in and possession of the Property.
Tenant authorizes Agent to disburse up to fifty percent (50%) of the rent set forth in paragraph 3 above to the owner (or as the owner directs) prior to Tenant’s occupancy of the Property, and the balance of the rent upon commencement of the tenancy, a material breach of this Agreement by Tenant, or as otherwise permitted under the Vacation Rental Act. Tenant agrees to pay a $25.00 processing fee for any check of Tenant that may be returned by the financial institution due to insufficient funds or because Tenant did not have an account at the financial institution. Tenant also authorizes Agent to disburse prior to Tenant’s occupancy of the Property any fees owed to third parties to pay for any goods, services, or benefits procured by Agent for the benefit of Tenant, including but not limited to any fees set forth herein payable to Agent for reservation, transfer or cancellation of Tenant’s tenancy.
Agent has a contractual relationship with the Landlord of the properties we manage. This relationship employs us to act as their agents and treat all parties, both Tenants and Landlords, honestly, fairly, and in good faith. The price of any services provided by or through Agent, including but not limited to, maintenance, housekeeping, Limited Damage Waiver Program, Travel Insurance, linen and equipment rentals, telephone service, etc. may include a profit for the Agent.
Any security deposit provided for in paragraph 4 above may be applied to actual damages caused by Tenant as permitted under the North Carolina Tenant Security Deposit Act. In addition, Agent may deduct from the security deposit the amount of any unpaid long distance or per call telephone charges and cable television charges that are not specifically described in this Agreement (including any addendum hereto) as being included with the Property. Agent shall apply, account for, or refund Tenant’s security deposit within 45 days following the end of the tenancy.
All advanced monies received by Agent in connection with the rental of the Property shall be deposited in a trust account with First Citizens Bank, 3624 S College Rd, Wilmington, NC 28412. Tenant agrees that any interest thereon shall accrue for the benefit of, and shall be paid to, the owner (or as the owner directs) as it accrues and as often as is permitted by the terms of the account.
Check-In Time: Check-in begins at 4:00 PM on the arrival date stated on this Agreement. In extreme situations check-in time may need to be extended for additional cleaning and/or maintenance issues. In this event, Agent will make every effort to accommodate the Tenant until the property is ready. At no time shall the Tenant occupy the property BEFORE check-in, including driveways, garage and/or carport, outside showers, pools or hot tubs. Tenant may be charged up to an additional one (1) day rental if Property is occupied prior to check-in.
Check-In Access: Please note all properties will be assigned a door code that will allow access to the property. All door codes are exclusive to each rental and will activate at check-in time and terminate at check-out time. Please note: Tenant agrees to furnish proper photo identification during random management checks and must verify that they are the Tenant set forth herein and provide a credit card (Visa, MasterCard, or American Express) verifying the credit card on.
Check-In Inspection: Please perform an inspection of the Property upon check-in. Should you find any issues that need attention such as cleaning or maintenance, contact iTrip Vacations Guest Services at 910-398-8453 (New Hanover County or 910-727-5800 (Bald Head Island) to report the issue. Agent will make every attempt to correct any issues as soon as possible.
The following check-out procedures must be adhered to for continuance of LDWP coverage.
Check-Out Time: Check-out is no later than 10AM on the departure date stated on this Agreement. Possession: Tenant acknowledges that no possession of the property will be taken or held outside of the time frames set forth in section eight (8), Check-in Procedures within this Agreement. Tenant may use these Property for residential purposes only.
Removal of Trash: All trash must be removed from the Property and placed in outside receptacles.
Personal Items: Items left behind are not the responsibility of Agent and will not be kept for more than ten (10) days. Should you find that you left something behind, contact us immediately and we will make every effort to locate the item(s). In the event the item(s) is found, Agent will notify Tenant the item(s) is available for pickup or shipping. All shipping and handling costs will be at the expense of Tenant.
Clean and Return: All dishes to cabinets; remove all items from the refrigerator.
Linens: Remove all bed linens and place on a pile on the floor. Please leave mattress pads in place. Please leave towels in the tub or on the floor in the bathroom. Do not make beds that were slept in.
Secure Property: Lock all doors and windows; return parking passes (if applicable).
Please note: Door codes will expire at 10AM on your check-out day. No occupancy of the Property, including driveways, outside showers, pools or hot tubs after check-out will be permitted. Tenant may be charged up to an additional day rental if Property is occupied after check-out.
**No refunds will be issued for delayed check-ins or early check-outs, damage to guests’ belongings due to malfunctioning appliances, HVAC issues, pool and spas issues, plumbing and electrical issues, internet/WiFi and TV issues, elevator downtime, inoperable bicycles, or inclement weather. Most properties are treated monthly, but due to constant foot traffic through open doors and windows, we do not issue refunds for unwanted pests. Substitutions, transfers, and refunds will not be made upon arrival for any reason. We will make every effort to correct any problem reported during your stay.
**There are no rebates or discounts given for utility or construction work occurring near or adjacent to Property. Noise ordinance is enforceable from 10PM to 8AM.
The Tenant agrees to comply with all obligations imposed by the VRA on Tenant. Tenant agrees to:
If any member of your party smokes, the tenant will be in material breach of the lease and grounds for expedited eviction will apply in addition to a fine. This includes inside, on decks and patios, parking areas, and in and around the property. Please do not smoke or vape on the premises. Candles, incense, or other lighted products are not permitted. Any evidence of smoking, candles, incense, or other lighted products in or around the property will result in additional cleaning fees, fines, and potential eviction. The fine will automatically be charged to the credit card on file, with a minimum fee of $500.
Many properties have a limit on the number of vehicles that may be parked at the unit; this limit is typically 1 or 2 vehicles. Please check the vehicle limit before booking your property. iTrip Vacations will not be able to accommodate extra vehicles outside the posted vehicle limit. When required, parking passes are included in your welcome package located in the rental and MUST be displayed at all times during tenancy. Failure to display passes may result in being towed. Towing is an action through the community and/or HOA. Agent has no ability to prevent the action, and does not assume any liability of the action. Please keep all vehicles locked and secure while parked. Agent is not liable for damage, theft or missing Property from vehicles parked during tenancy. Boats, trailers, jet skis, recreational vehicles, and the number and size of vehicles are regulated and strictly enforced. No mobile homes, tents, RV’s, campers, trucks with campers, camping trailers, or other accommodations of any type are permitted on the Property during tenancy.
Landlord and Agent shall have the duties outlined in Article 5 of the Vacation Rental Act, including Landlord’s duty to provide a fit and habitable Property. Agent shall conduct all brokerage activities in regard to this Agreement without respect to the race, color, religion, sex, national origin, handicap, familial status, sexual orientation, or gender identity of any Tenant. The Owner is the Landlord for purposes of this Agreement. Agent acts solely as the rental agent for the Landlord.
Properties and furnishings are Property specific, as each Property is individually owned. Agent represents the Property Owner as the managing Agent. As managing Agent, Agent request that the Owners furnish and stock the Property with the vacationing guest in mind, providing well stocked kitchens with adequate cookware and dinnerware; comfortable and clean mattresses including mattress pads, bedspreads and pillows; well operating appliances, updated electronics and internet services, but ultimately it is at the discretion of the Owner to furnish and stock the Property as they see fit:
Properties are photographed and offer a written description through the website itripncbeaches.com. In addition, guest services can answer specific questions regarding each property. All fireplaces are for decorative purposes only; they are nonfunctional and should not be used.
Every effort has been made during the cleaning and inspection process to insure that all furnishings and equipment are in good working order, and the Property is clean and is ready for occupancy; however if the Property is not cleaned to your satisfaction, or a maintenance issue/mechanical failure has occurred, please call our office immediately. We will send a housekeeper or a maintenance tech to take care of your concerns.
In the event that internet is required during your stay, please verify that the Property selected provides the service.
In the event there are rules specific to your Property either required by the Owner or if applicable from an HOA, they will be posted at the home and your compliance is necessary.
Occasionally a Property may go on the market for sale. In such cases, Agent reserves the right to show the Property to potential buyers. Agent will make every effort to schedule the showing at a time that is convenient for Tenant, so as not to interrupt your vacation. Tenant’s cooperation is appreciated.
Paper products, laundry/dish detergent, personal toiletry items, and food staples are not included in the Properties.
Linens are included with all Properties for reservations up to 2 days or more. If linens and towels are damaged or missing, there will be an added fee to replace and/or clean those items. Linens and towels should only be used for sleeping in and drying off. Damaged or missing bath towels are $25, hand towels are $15, wash cloths are $10, sheets are $30, pillow cases are $15, and bath mats are $20. Damaged items might include makeup, blood stains, excessive dirt, tanning lotion, and human waste.
There are certain risks associated with using a bunk bed and bunk bed ladder, and guests agree that use is at your own risk. Property owner assumes no responsibility for personal loss, injury, or illness of any kind which may result from use of the bunk bed and ladder. The owners are not liable for any accidents occurring.
Parents with children should be especially cautioned regarding ladder use and agree to accept all responsibility for minors. While not an exhaustive list of precautions, guests agree to follow these industry standards: 1) Use of top bunk is limited to occupants 6 years or older; 2) Use of top bunk is limited to 1 occupant and a maximum 175 lb weight; 3) No jumping or other horseplay on or around the bed; 4) Always use ladder for entering and leaving the upper bunk.
Cancellations must be in writing and received by Agent via the mailing address, fax number, or email address, all of which are located within this Agreement. No REFUND will be given in the event of unforeseeable cancellations, unless expressly provided for herein. In the event of a cancellation by Tenant, Tenant shall receive a refund of all payments made by Tenant, less an administrative fee of $350, and any discounts/expenses required to re-rent the property, Travel Insurance Premium and any applicable taxes, if the Property is re-rented by Agent on the terms set forth herein. Refunds will be processed upon receipt of final payment of the new reservation. If the Property is not re-rented on the terms set forth herein, Tenant will not be entitled to a refund of any rent payment made hereunder, and any unpaid rental amount, including taxes and all applicable fees stated on the Agreement, shall be due and payable to Agent. Tenant agrees to pay the balance due upon notice of cancellation.
In the event the Property stated on the Agreement becomes unavailable, Owner/Agents’ obligations are limited to notification to Tenant, a full refund of all monies received for unavailable Property, and a good faith effort by Agent to locate a reasonably comparable replacement. Agent reserves the right and will make every effort to substitute a comparable property; however, if a reasonable or desirable property is not available or acceptable to Tenant, then Agent will refund all monies to Tenant. If Tenant desires a specific property, but property is more expensive, Tenant agrees to pay the difference. Tenant waives all claims against Owner and Agent for property substitutions.
If State or local authorities order a mandatory evacuation or state of emergency of an area that includes the Property described herein, Tenant, whether in possession of the Property or not, shall comply with the evacuation order. Tenant shall not be entitled to a refund as a result of the mandatory evacuation if Tenant: a) refused insurance offered by Agent that would have would have compensated Tenant for losses or damages resulting from loss of use of the Property due to a mandatory evacuation order; or b) Tenant purchased insurance offered by Agent. Therefore, insurance is strongly recommended.
If the tenancy created hereunder is for 30 days or less, the expedited eviction procedures set forth in the VRA will apply. Tenant may be evicted under such procedures if Tenant: (i) holds over in possession after Tenant’s tenancy has expired; (ii) commits a material breach of any provision of this Agreement (including any addendum hereto) that according to its terms would result in the termination of Tenant’s tenancy; (iii) fails to pay rent as required by this Agreement; or (iv) has obtained possession of the Property by fraud or misrepresentation.
Properties are patrolled on a regular basis. N.C.G.S. §14-100 makes it a crime to obtain rental property under false pretenses. Tenant acknowledges obtaining possession of the Property by fraud or misrepresentation is a crime and a material breach of this Agreement, which will result in Tenant’s Expedited Eviction of the Property.
Tenant agrees to indemnify and hold harmless Agent and the Owner from and against any liability for personal injury or property damage sustained by any person (including Tenant’s guests) as a result of any cause, unless caused by the gross negligence or willful act of Agent or the Owner, or the failure of Agent or the Owner to comply with the Vacation Rental Act. Tenant agrees that Agent, the Owner, or their respective representatives may enter the Property during reasonable hours to inspect the Property, to make such repairs, alterations or improvements thereto as Agent or Owner may deem appropriate, or to show the Property to prospective purchasers or Tenants. Tenant shall not assign this Agreement or sublet the Property in whole or in part without written permission of Agent.
Pets are not allowed in Properties that are not pet friendly. If it is determined there is an undisclosed pet in a non-pet friendly Property, the tenant will be in material breach of the lease and grounds for expedited eviction will apply in addition to a $200.00 fine and a $100.00 per day pet fee. For pet friendly properties, a non-refundable pet fee will be required. Pets must be disclosed for pet friendly properties at the time of booking. For pet friendly properties, there is a limit of 2 pets. Agent reserves the right to inspect the Property without notice to verify compliance with pet terms and conditions.
If any provision of this Agreement is in direct and irreconcilable conflict with a provision of the Vacation Rental Act, that provision of the Vacation Rental Act shall be inserted in its place without affecting any other provisions of this Agreement. If any other provision of this Agreement is declared unenforceable for any reason by a Court of competent jurisdiction, the other provision of this Agreement shall remain in full force and or effect.
The parties agree that this Agreement shall be governed by and construed in accordance with the law of the State of North Carolina, and that in the event of a dispute, any legal action may only be instituted in the county where the Property is located. To the full extent permitted by law, any legal action arising from this Agreement must be filed within one (1) year from the end of the tenancy created by this Agreement, or said action shall be considered time-barred.
Guest waives any right to dispute a credit or debit charge, request or demand a chargeback, or dispute that a detailed item description was provided, contact information was clearly and prominently displayed, and grievance policy instructions were provided.
Only Applies to Properties with Owner Provided Golf Carts - Tenant acknowledges and agrees that the operation of a golf cart is a serious and potentially hazardous activity. TENANT SHALL BE RESPONSIBLE FOR OPERATION OF OWNER-PROVIDED GOLF CARTS BY TENANT, THEIR FAMILIES, AND GUESTS AT THEIR OWN RISK AND FOR ANY AND ALL RELATED DAMAGES RESULTING FROM SUCH OPERATION, WHETHER OR NOT CONSEQUENTIAL. Owner-provided golf carts are equipped with seat belts, use of which is advised by Owner for tenant, their families and guests, and is required for any such operators or passengers of Owner-provided golf carts who are under age 18. NC law requires a valid driver’s license to operate any golf cart ANYWHERE on BHI, and operation of an Owner-provided golf cart by any unlicensed Tenant, Tenant family member, or guest is prohibited, Tenant’s breach of this provision shall constitute a material breach of this Agreement, and shall result in termination of Tenant’s tenancy.
Please contact us immediately with any complaints or concerns. We will do all we can, within policy and reason, to accommodate you. That’s our guarantee! Guests have a duty to report any complaint immediately and allow a reasonable time to cure. Claims are otherwise waived.
Please remember that you are renting a private home. NO PARTIES, EVENTS, or PERFORMING ARTISTS OR BANDS ARE ALLOWED. You may not exceed the maximum occupancy of the Unit or exceed the parking limit at the Unit at any time, day or night. These are cause for immediate eviction with no refund and may damage our ability to offer the home for future guests exposing you to liability and damages. Please treat the property with the same respect you would like shown in your own home.
In the event that Guest’s reservation is selected for additional security checks, then the Guest agrees to provide a copy of a valid government ID and a copy of their credit card to Agent. Failure to complete each phase of this additional security check will result in Guest’s reservation being cancelled.
Guest understands and hereby consents to the use of the credit card provided without original signature on the charge slip for both the initial deposit (which is due at time of booking), the balance due as noted in this Agreement and any additional fees outlined in this Agreement.
Agent may process the credit card automatically upon the due date without additional notice to Guest.
Guest understands that by signing the Agreement, the Guest confirms that Guest has read the terms and conditions of this Agreement. Guest hereby agrees:
If the credit card used to pay all or part of the charges due on this reservation is in a name different than the name of the Guest, then the person whose credit card is being used must sign and return our supplement agreement acknowledging that they will accept the charges and are agreeing to be bound by the terms of this Agreement. Failure to sign that supplemental agreement will result in cancellation of the Guest’s reservation.
